Tribe Support Lead

Location: Fully remote, work from anywhere in the world. Must be able to work in a European/African or North/South American timezone, with working hours between 12–8pm ± 2 hours CET to maintain overlap with Asia and the Americas.

Salary: $25,000–$50,000 USD per year, based on experience, track record, and additional responsibilities, plus a possible KPI-based bonus.

Company

hirify.global is a global community for remote professionals and entrepreneurs that brings members together to travel, colive, cowork, and build long-lasting connections.

What you will do

• Own all Tribe Support email communication, member advocacy, and the complete bookings process.
• Support accepted applicants in deciding whether to join and guide new members through orientation.
• Consult members on suitable Chapters, address concerns, and manage bookings from start to finish.
• Engage with community initiatives and develop ways to strengthen member participation.
• Create member-facing documentation, PDFs, and communications about important updates.
• Improve support operations, document processes, use AI tools for efficiency, and build the Tribe Support playbook.

Requirements

• 2+ years of experience in customer success or a similar field.
• Experience in a sales role.
• Native-level English with impeccable grammar and very strong writing skills.
• Strong organisational skills and attention to detail.
• Tech-savvy, a quick learner, and an early adopter of new tools and technologies.
• Very comfortable using AI tools such as ChatGPT and Claude.
• Proactive problem-solving, strategic thinking, autonomy, high integrity, and the ability to identify needs before they arise.
• Availability to work in a European/African or North/South American timezone between 12–8pm ± 2 hours CET.

Culture & Benefits

• Mission-driven, action-oriented culture focused on ownership, honesty, boldness, and finishing work.
• Fully remote work from anywhere in the world with a flexible schedule, provided work is completed and responses are timely.
• Free travel opportunities to join hirify.global Chapters when last-minute spots are available.
• Sponsored learning resources and conferences.
• Access to a global community of 700+ remote-working entrepreneurs and professionals.
• Startup exposure, direct work with the executive team, and opportunities for increased responsibility and project ownership.

Hiring process

• Submit an application through the platform and complete the Typeform shown after starting the application; email submissions are not considered.
• Complete assessments, a personality test, short video questions, main interviews, and a real-world task exercise.
• In the application question about your favourite country, include the word “detail”. The process is expected to take 3–4 weeks.