Tribe Support Lead (Customer Support)

TL;DR

Tribe Support Lead (Customer Support): Managing member communications and the booking process for a global community of remote professionals with an accent on customer success, sales support, and operational efficiency. Focus on optimizing support systems using AI and ensuring a seamless onboarding experience for new members.

Location: Remote (Global). Ability to work in European/African or North/South American timezones (between 12-8pm ± 2 hours CET)

Salary: $25,000 – $50,000 USD per year + bonus

Company

A curated global community for remote professionals and entrepreneurs to colive and cowork around the world.

What you will do

• Manage all email communication with the community and own the full bookings process.
• Guide accepted applicants through the decision-making process and ensure smooth orientation into the community.
• Consult members on the best Chapters for their journey and resolve their concerns.
• Create member-facing documentation, PDFs, and communications for community updates.
• Leverage AI tools to streamline workflows and generate data-driven recommendations.
• Identify operational bottlenecks and document processes to build a comprehensive support playbook.

Requirements

• 2+ years of experience in customer success or a similar field.
• Proven experience in a sales role.
• Native-level English with impeccable grammar and strong writing skills.
• Ability to work in European/African or North/South American timezones (12-8pm ± 2 hours CET).
• High proficiency with AI tools (e.g., ChatGPT, Claude).
• Strong organizational skills and high attention to detail.

Culture & Benefits

• Fully remote work environment with the freedom to work from anywhere in the world.
• Access to a global network of 700+ remote entrepreneurs and professionals.
• Opportunities for free travel to hirify.global Chapters.
• Sponsored learning resources and conference budgets for professional development.
• Flexible schedule focusing on output and responsiveness.

Hiring process

• Application submission via platform and Typeform.
• Initial screening including assessments and a personality test.
• Video questions and main interviews focusing on technical skills and culture fit.
• Real-world task exercise simulating role-specific responsibilities.