Senior Software Engineer (Observability)

TL;DR

Senior Software Engineer (Observability): Design, build, and maintain the Grafana-based observability platform for deep visibility into system health, performance, and behavior with an accent on metrics, logs, traces, and SLO/SLI frameworks. Focus on scalable pipelines for high-cardinality data, OpenTelemetry instrumentation, incident detection, and continuous improvement of monitoring capabilities.

Remote (100% distributed global team)

Company

Pioneering the Agentic Data Plane (ADP), a new category in AI infrastructure for connecting AI agents with enterprise data and systems, built on a multi-modal data streaming engine.

What you will do

• Design, build, and maintain observability platform using Grafana stack (Grafana, Mimir, Loki, Tempo, Alloy/Agent)
• Develop and optimize dashboards, alerts, and SLO/SLI frameworks for actionable insights
• Build scalable metrics, logging, and distributed tracing pipelines for cloud and on-premise
• Instrument services with OpenTelemetry for standards-based telemetry
• Partner with platform teams to improve incident detection, root-cause analysis, and MTTR
• Evaluate new observability tools, contribute to internal tooling and automation
• Participate in on-call rotation

Requirements

• 5+ years in software engineering focused on observability, monitoring, or infrastructure
• Deep experience with Grafana stack (Grafana, Mimir/Prometheus, Loki, Tempo) in production
• Strong understanding of metrics, logging, distributed tracing at scale
• Experience with OpenTelemetry for instrumentation
• Proficiency in systems-level language (Go preferred) and scripting (Python, Bash)
• Experience with Kubernetes in public clouds (AWS, GCP, Azure)
• Comfortable in 100% distributed team, GitHub collaboration
• Understanding of time-series DBs, log aggregation, query languages (PromQL, LogQL)

Nice to have

• Strong Go understanding
• SaaS platform observability at scale
• eBPF-based observability or profiling (Pyroscope, Parca)
• Infrastructure-as-code (Terraform, Pulumi), GitOps
• Streaming platforms (Kafka, hirify.global)
• Multi-tenant observability platforms
• Open-source contributions (Grafana, Prometheus, OpenTelemetry)

Culture & Benefits

• Fast-moving, diverse, people-first organization with global teams
• Culture based on trust, transparency, communication, and kindness