Trust & Safety Specialist

TL;DR

Trust & Safety Specialist: Own customer-facing workflows for sensitive policy-driven interactions like privacy requests, DMCA claims, law enforcement requests, and abuse appeals with an accent on compliance, risk management, and user experience. Focus on triaging high-risk cases, building scalable playbooks and processes, and integrating workflows into support tooling.

Location: Foster City, CA (Hybrid, in office Monday, Wednesday, Friday)

Salary: $85K – $115K

Company

hirify.global is the agentic software creation platform that enables anyone to build applications using natural language, with millions of users worldwide.

What you will do

• Handle end-to-end customer interactions for sensitive cases including privacy requests, DMCA claims, law enforcement inquiries, and abuse appeals.
• Triage and respond to high-risk support tickets ensuring compliance with legal, policy, and security requirements.
• Partner with Legal, Security, and Operations to translate policies into actionable workflows and playbooks.
• Design processes, escalation paths, and reporting for scalable trust and safety operations.
• Identify trends in cases to drive improvements and reduce risks.
• Embed workflows into tooling and support training for frontline teams.

Requirements

• 4+ years in customer support, trust & safety, support operations, or similar in tech.
• Experience with privacy, DMCA, law enforcement, abuse handling, or policy-driven workflows.
• Strong judgment for sensitive situations and balancing risk, compliance, user experience.
• Skills in building SOPs, playbooks, workflows; cross-functional collaboration with Legal/Security.
• Strong written communication for high-stakes interactions.
• Experience with support tools like Zendesk, case management, documentation.

Nice to have

• Experience with developer tools, SaaS, technical users.
• Knowledge of GDPR, CCPA or global compliance.
• Tooling, automation, workflow design.

Culture & Benefits

• Competitive salary, equity, 401(k) with 4% match.
• Health, dental, vision, life insurance; short/long-term disability.
• Paid parental, medical, caregiver leave; commuter benefits.
• Monthly wellness stipend, in-office setup reimbursement, flexible time off + holidays.
• Autonomous work environment, quarterly team gatherings, in-office amenities.