Sr Manager, Customer Experience Operations

TL;DR

Sr Manager, Customer Experience Operations (Customer Success): Establish the operating model, management rhythm, and execution framework for global Customer Success business units with an accent on turning strategy into actionable, predictable operational cadence. Focus on partnering closely with CS VPs and Directors and guiding CX Systems Lead in building technical infrastructure to support effective business processes.

Location: US-Remote

Company

Creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

What you will do

• Lead operations for global Customer Success business units, reporting to Sr. Director, Customer Experience Strategy & Operations.
• Partner with CS VPs and Directors to transform strategy into actionable operational processes.
• Establish management rhythm and execution framework to empower CS leaders.
• Guide CX Systems Lead in developing technical infrastructure for business processes.

Requirements

• Must pass background check and identity verification, including legal name, current physical location, valid contact number, and residential address.
• High-impact leadership experience in business operations (not system administration).

Culture & Benefits

• Competitive, meaningful benefits varying by location.
• Diverse, inclusive environment with opportunities for smart, creative, passionate people.
• Equal Opportunity Employer complying with employment and anti-discrimination laws.