Starlink Enterprise Account Manager (Channel Partners)

Location: Bastrop, Texas, United States. Requires travel to customer sites and meetings, with extended hours or weekend availability as needed.

Company

SpaceX develops aerospace technologies and Starlink, a satellite constellation providing low-latency broadband internet worldwide.

What you will do

• Own a portfolio of enterprise accounts from contract signature through onboarding, activation, daily management, and long-term growth.
• Build stakeholder relationships, understand customer needs, set expectations, and identify revenue opportunities.
• Track account readiness, risks, schedules, payments, product performance, support issues, and contract compliance.
• Collect customer feedback and coordinate internal improvements to Starlink products, technology, and processes.
• Shape strategy for the assigned region and create process or system improvements that help the team scale.

Requirements

• Bachelor's degree in engineering or business, or a high school diploma/equivalency certificate with 6+ years of relevant professional experience.
• 3+ years of consulting or project management experience.
• 3+ years of experience supporting a technical product or service with customers.
• Experience managing multiple complex projects under tight deadlines and turning complex customer needs into clear solutions.
• Strong written and verbal communication, negotiation, presentation, business judgment, and customer relationship skills.
• Must satisfy U.S. ITAR requirements as a U.S. citizen or national, lawful permanent resident, refugee, asylee, or person eligible to obtain the required U.S. authorizations.

Nice to have

• Technical knowledge of Starlink or telecommunications, including satellites, ground networks, or user terminals.
• Experience building long-term customer relationships with empathy, listening, and resilience.

Culture & Benefits

• Individual contributor role with ownership of complex enterprise agreements.
• Opportunity to improve Starlink products, technology, processes, and team strategy.
• Flexible availability required to support critical milestones and operations shifts.
• Travel to customer sites and meetings as needed.