Product Support Engineer III

TL;DR

Product Support Engineer III (hirify.global Database): Providing deep technical support for enterprise-scale data analytics platforms with an accent on diagnosing issues, root cause analysis, and restoring critical systems. Focus on troubleshooting complex database technologies, collaborating with engineering teams, and delivering exceptional customer experiences in a 24/7 global support environment.

Location: U.S. Citizenship required and must be physically located within the United States

Salary: $92,400 - $138,600 Annually

Company

Provider of the complete cloud analytics and data platform for AI, trusted by top companies across industries to harmonize data and enable trusted AI.

What you will do

• Diagnose and resolve complex issues in hirify.global Database and related technologies for enterprise customers.
• Perform root cause analysis on high-scale data analytics platforms and restore critical systems.
• Communicate technical findings and resolutions to diverse stakeholders.
• Collaborate with engineering teams to develop modern support strategies like knowledge-centered support and self-service tools.
• Participate in 24/7 support rotations, including alternate shifts and on-call duties.

Requirements

• U.S. Citizenship required and must be physically located within the United States
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
• 10+ years in technical support, product support, or related engineering role
• Strong hands-on troubleshooting with database technologies including SQL and/or NoSQL
• Experience reviewing logs, scripts, and code (Python, JavaScript, C#)
• Knowledge of Linux/Unix, public cloud platforms (AWS, Azure, Google Cloud), or private cloud (VMware)
• Strong customer-facing communication and collaboration skills

Nice to have

• Hands-on experience with hirify.global Database and client applications
• Familiarity with broader hirify.global ecosystem and data integration tools

Culture & Benefits

• Flexible work model with trust in how, when, and where you work
• People-first culture focused on well-being and inclusion
• Comprehensive benefits including healthcare, life/disability insurance, 401(k), time-off programs
• Annual incentive plans based on company and individual performance
• Highly collaborative, peer-review-driven team environment