Virtual Assistant (Customer Support & Community Concierge)

TL;DR

Virtual Assistant (Customer Support & Community Concierge): Managing customer care, inbox, and community duties across free and paid online dog training groups with an accent on proactively learning the brand and guiding users to the right content. Focus on providing light tech support during live webinars and maintaining macros/response libraries.

Location: Philippines / South Africa

Salary: $500 - $700 a month

Company

hirify.global is a company that may use artificial intelligence (AI) tools to support parts of the hiring process.

What you will do

• Handle customer care, inbox management, and community concierge duties.
• Moderate the free Facebook group and paid member groups.
• Attend Zoom webinars/workshops and manage chat Q&A.
• Post announcements, pin updates, and organize resources.
• Track common issues/feature requests and propose improvements.
• Maintain macros/response libraries, update SOPs, and provide weekly support metrics.

Requirements

• Excellent written & spoken English with a clear, friendly tone.
• High empathy and a service mindset, calm under pressure during live events.
• Strong tech savvy and problem-solving skills; learns new platforms quickly.
• Proven experience supporting digital memberships/courses.
• Proactive, self-directed, and organized.

Nice to have

• Experience in pet/dog training communities.
• Retention and churn-prevention workflows.
• Light reporting/CS ops (e.g., tagging, reason codes, weekly insights).

Culture & Benefits

• 100% Remote.
• $50 birthday bonus.
• $200 testimonial bonus.
• $300 tenure bonus every 6 months.
• $500 entry monthly raffle.
• No tracker. No problem.