Senior Financial Counselor (Healthcare)

TL;DR

Senior Financial Counselor (Healthcare): Managing patient cost share, insurance benefit interpretation, and billing expectations for pediatric mental health care with an accent on internal enablement and cost transparency. Focus on building scalable training tools, improving estimate accuracy, and leveraging AI to reduce reactive escalations.

Location: Remote (US)

Salary: $80,000–$88,000

Company

hirify.global is a mission-driven provider of specialty anxiety and OCD care for children, teens, and young adults.

What you will do

• Serve as the internal subject matter expert on commercial insurance benefit design and patient cost shares.
• Provide consultative support and escalation coverage for complex billing and insurance cases.
• Develop scalable enablement materials, playbooks, and FAQs for frontline teams.
• Own the measurement and improvement of patient cost estimate accuracy using claims outcomes and variance analysis.
• Collaborate cross-functionally to align operational guidance with payor contracts.
• Identify opportunities for automation and AI-enabled solutions to improve operational efficiency.

Requirements

• Minimum 5 years of experience in insurance operations, patient financial services, or revenue cycle management (RCM).
• Deep understanding of commercial insurance benefit design and cost share mechanics.
• Ability to interpret complex billing information and communicate it clearly to patients and stakeholders.
• Proven experience acting as a subject matter expert or escalation resource.
• Strong customer service and de-escalation skills.
• Must be based in the US (indicated by 401k and US health benefits).

Nice to have

• Experience supporting training, enablement, or knowledge management for frontline teams.
• Exposure to value-based payment models or non-standard contracting.
• Interest in leveraging AI and automation for operational improvement.

Culture & Benefits

• Comprehensive benefits package including 401k with match and health insurance from day one.
• Flexible PTO, paid holidays, paid service days, and a 4-week paid sabbatical.
• 12-week paid parental leave.
• Fully virtual work environment with periodic in-person retreats.
• Mission-driven culture focused on expanding access to pediatric mental health care.