Merchant Support Team Lead (Fintech)

#vacancy #TL #merchants #cyprus #fintech
🔥 We’re Hiring: Merchant Support Team Lead (Fintech / Payments)
Fast-growing Fintech project is looking for a strong Merchant Support Team Lead who knows payment flows, PSPs, and how to keep operations running smoothly.
📍 Relocation to Limassol, Cyprus
What you’ll do:
• Lead the Merchant Support team
• Control SLA, tickets, and communication quality
• Handle escalations with PSPs, providers, and internal teams
• Monitor payment issues, refunds, chargebacks, and incidents
• Improve processes and optimize operations
What we expect:
• Experience in iGaming / Fintech / Payment Operations
• Strong understanding of transactions, PSPs, refunds, chargebacks
• Leadership or team coordination experience
• English Intermediate+
📍 Location
Cyprus (Relocation package provided)

🎁 Benefits
• Full relocation support (tickets, accommodation, documents)
• Flexible remote/office work
• Paid time off, vacations, sick leaves
• Career growth opportunities
• Work with cutting-edge fintech technology

📩 Apply / Contact
Send your CV via Telegram DM.