Customer Service Technician

TL;DR

Customer Service Technician: Performing installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks with an accent on wiring and equipment. Focus on maintaining and repairing outside plant facilities within assigned geographic service areas.

Location: 282 Old Highway 58, Swansboro, NC

Company

hirify.global provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

What you will do

• Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.
• Performing maintenance and repair on outside plant facilities.
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables.
• Observing all safety rules and regulations.
• Actively supporting sales and marketing related activities.
• Directing customer facing work and sales referrals.

Requirements

• High School diploma or equivalent experience.
• Ability to distinguish colors on facilities.
• Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.).
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
• Basic computer skills including MS Office applications.
• A valid driver’s license and satisfactory driving record.

Nice to have

• Prior experience as a customer facing telecom operations technician.
• Basic electricity training/certification or documented equivalent work experience.
• ADSL installation/repair experience (self/full installs).
• A+/Net + Certified Required Soft Skills

Culture & Benefits

• hirify.global HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.
• Roles are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances.
• Offers competitive compensation and comprehensive benefits.
• Offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
• hirify.global is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans.