Senior Qa Specialist (German Speaker)

TL;DR

Senior QA Specialist (German Speaker): Monitoring QA performance across outsourced vendor hubs and identifying trends, gaps, and improvement opportunities with an accent on analyzing data from multiple sources to pinpoint areas for process enhancements, training, or operational improvements. Focus on ensuring adherence to internal QA processes and optimizing agents' performance across the network.

Location: Must be based within commuting distance of hirify.global's hubs in Barcelona or Berlin.

Company

hirify.global (formerly Travelhirify.global) is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Monitor QA performance across outsourced vendor hubs and identify trends, gaps, and improvement opportunities.
• Analyze data from multiple sources to pinpoint areas for process enhancements, training, or operational improvements.
• Deliver quality training and support to QA Specialists, Team Leaders, and key vendor staff to align them with hirify.global’s quality standards.
• Collaborate with cross-functional teams to implement improvements and optimize the QA process and agents' performance across the network.
• Build and maintain QA scorecards, dashboards, and reports to track vendor performance and highlight trends.

Requirements

• Proven experience in customer care, quality assurance, or vendor management environments, ideally in a global context.
• Familiarity with QA/QM tools and systems for monitoring, reporting, and process optimisation.
• Strong analytical skills with experience using data to drive performance improvements.
• Excellent communication and collaboration skills to work effectively with internal teams and outsourced vendors.
• Fluency in German and English.

Nice to have

• Knowledge of QA best practices in customer care and vendor operations.
• Experience leading coaching or training sessions.
• Experience within the travel industry.
• Proficiency with Zendesk.

Culture & Benefits

• Competitive compensation and equity ownership in hirify.global.
• Generous allocation of vacation days plus public holidays.
• Private healthcare or a gym allowance.
• 17 weeks’ paid parental leave during your child’s first year.
• Up to 20 "Work from Anywhere" days per year.
• Relocation support to one of hirify.global's hubs.