Junior Customer Success Manager (Fintech)

TL;DR

Junior Customer Success Manager (Fintech/KYC): Managing and growing relationships with key clients to ensure their success and platform adoption with an accent on stakeholder management, product onboarding, and identifying growth opportunities. Focus on bridging the gap between client needs and internal product development while maintaining high retention rates.

Location: Remote (Global)

Company

hirify.global is a leading full-cycle verification platform providing scalable compliance, identity, and business verification services for over 4,000 clients worldwide.

What you will do

• Manage clients on technical, business, and product levels to help them achieve their goals.
• Grow and maintain relationships with key stakeholders.
• Identify opportunities for growth and potential challenges for clients.
• Conduct training sessions and webinars for customers.
• Manage the introduction and rollout of new platform features.
• Act as the client's representative when collaborating with Sales, Product, Legal, and Marketing teams.

Requirements

• Prior experience as a Customer Success Manager, Account Manager, BDM, or Project Manager in crypto, fintech, or payments spheres.
• Strong analytical skills and a proactive approach to problem-solving.
• Proficiency in Google Sheets or MS Excel.
• Basic understanding of KYC is a significant advantage.

Culture & Benefits

• Remote-first, trust-based culture with no mandatory office days or attendance tracking.
• True flexibility with adjustable working hours to maintain productivity and team sync.
• Generous time off, including birthday holidays, 10 personal days, and 7 sick days without paperwork.
• Clear growth paths with personal development plans and covered learning opportunities.
• Global collaboration across continents and time zones with fully covered team offsites.
• Provision of necessary tools and hardware for a comfortable remote setup.

Hiring process

• TA screening.
• Assignment.
• Hiring Manager Interview.
• Final Interview.