Settlements Payments Team Leader (Fintech)

TL;DR

Settlements Payments Team Leader (Fintech): Leading the payments operations team to ensure SLA adherence and operational excellence with an accent on process improvement and cross-border transaction management. Focus on optimizing workflows, managing team capacity, and resolving complex payment escalations.

Location: Must have the appropriate rights and documentation for employment in Malaysia

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.

What you will do

• Lead the team to ensure operational excellence, SLA adherence, and continuous process improvements.
• Act as the primary escalation point for complex or high-priority payment issues.
• Manage workload distribution, shift schedules, team capacity, and staff competency development.
• Report key operational metrics and performance to management.
• Drive new initiatives and projects to enhance efficiency and streamline workflows.
• Collaborate with stakeholders such as Customer Support and Sales to resolve issues.

Requirements

• Must have the appropriate rights and documentation for employment in Malaysia.
• Minimum 5 years of experience in payments, preferably within the forex or fintech industry.
• 1–2 years of experience in a supervisory or team lead role.
• Strong understanding of payment systems and cross-border transactions.
• Willingness to work night shifts (11:00 PM – 8:00 AM).
• Strong team leadership and people management skills.

Culture & Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, including professional training, certifications, and soft skills development.
• Health and life insurance for employees and up to 2 dependents.
• Generous time off, including 20–25 days of annual leave and paid sick leave.
• Team-building experiences and corporate parties.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Hiring Manager Interview (60 minutes).
• Final Interview (45 minutes).