Customer Support/Player Operations Performance Analyst (iGaming)

TL;DR

Customer Support/Player Operations Performance Analyst (iGaming): Drive performance excellence for Customer Support and Player Operations using sharp analytics, forecasting, and optimization—shaping seamless experiences for global players with an accent on data-driven insights. Focus on building and automating reports in Looker, Retool, Zendesk for real-time visibility and accuracy.

Location: Work remotely from Gibraltar HQ or anywhere in Europe.

Company

hirify.global is a super fast-growing iGaming leader headquartered in Gibraltar, with a remote-first team across Europe and beyond powering engaging apps and web products for millions of players worldwide.

What you will do

• Monitor and optimize agent, team lead, manager, and QA performance with actionable insights.
• Forecast weekly/monthly volumes to guide KPIs, hiring, training, and capacity in our scaling iGaming ops.
• Build and automate reports in Looker, Retool, Zendesk for real-time visibility and accuracy.
• Design tech solutions for performance tracking and operational dashboards.
• Handle partner queries with clear, data-backed updates.
• Deliver trend reports spotlighting wins, risks, and growth opportunities.

Requirements

• Analytical prowess in performance monitoring and ops data.
• Hands-on with Looker, Retool, Zendesk.
• Proven forecasting, capacity planning, and optimization experience.
• Tech skills to build monitoring tools.
• Strong communication for stakeholders and partners.
• Data-driven track record in continuous improvement.

Culture & Benefits

• Work remotely with top tools.
• Collaborate with innovative teams embracing the latest tech (like Kubernetes and custom software).
• Innovate freely.
• Growth opportunities in product, tech, and strategy.
• Value diverse thinkers from all paths.