Care Team Intake Specialist

TL;DR

Care Team Intake Specialist: Managing new patient intake, scheduling appointments, and obtaining medical records with an accent on customer service and healthcare operations. Focus on coordinating care and ensuring members have the assistance they need.

Location: Remote (United States)

Company

hirify.global provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform.

What you will do

• Manage new patient intake calls and gather necessary medical and insurance information.
• Schedule and manage clinical appointments, ensuring adherence to scheduling policies and procedures.
• Partner with the care team to complete visit-related tasks, including requesting and obtaining medical records.
• Conduct eligibility checks and manage related correspondence, such as appointment reminders and confirmations.
• Utilize care facilitation and scheduling platforms to collect data, document member interactions, and track tasks.
• Fulfill other duties to support member care and operations as assigned.

Requirements

• HS Diploma or equivalent.
• Knowledge of healthcare operations.
• Medical Assistant or equivalent.
• Experience handling and reviewing medical records.
• Experience in a startup or organization that has experienced rapid growth and change.
• Exceptional communication skills.

Culture & Benefits

• Full time/exempt position with competitive salary.
• Benefits package including health insurance offering.
• Remote work based in your home with necessary technology provided.