Retention Specialist (Igaming)

TL;DR

Retention Specialist (Igaming): Planning and executing retention campaigns for existing and new users across South African markets with an accent on monitoring key metrics and preparing reports to track user engagement. Focus on collaborating with product and analytics teams to improve retention tools and supporting personalization and automation initiatives.

Location: South Africa

Company

Sporty is a remote first company in pursuit of sustainability.

What you will do

• Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets.
• Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization.
• Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy.
• Help ensure regional offers and promotions are delivered on time and remain competitive.
• Coordinate with external partners on campaign execution and follow-up tasks.
• Support personalization and automation initiatives by providing regional operational input.

Requirements

• Bachelor’s degree in marketing, business, or a related field.
• 2+ years’ experience in retention, CRM, or customer lifecycle management.
• Experience in the Online Casino or broader iGaming industry is strongly preferred.
• Strong analytical skills and data-driven mindset.
• Excellent communication skills, fluent in written and spoken English.
• Familiarity with retention and marketing automation tools is a plus.

Culture & Benefits

• A competitive salary + individual performance based bonuses every quarter.
• 20 days annual leave + public holidays.
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this.
• South African employment contract.
• Referral bonuses & flash bonuses.
• Top of the line equipment.
• Annual company retreats to provide great internal networking opportunities.