QA Associate (French)

TL;DR

QA Associate (French): Performing quality assurance and omnichannel monitoring for customer care processes with an accent on maintaining high service standards and reliability. Focus on auditing internal procedures, facilitating staff training sessions, and providing actionable trend data to management to optimize the customer experience.

Location: Bulgaria

Company

hirify.global is a dynamic company focused on providing high-quality digital products and services with a dedication to exceptional customer experience.

What you will do

• Develop and maintain documentation detailing company service standards.
• Perform omnichannel monitoring and provide trend data to management.
• Audit internal and external processes to improve reliability based on business needs.
• Coordinate and facilitate call calibration sessions and refreshers for the Customer Care team.
• Provide constructive feedback to Customer Care Team Leaders and managers.
• Communicate policies and procedures on behalf of the organization.

Requirements

• Fluent in written and spoken French is required.
• Fluent in written and spoken English is required.
• 2+ years of experience in a Customer Service role.
• Strong logical, analytical, and problem-solving skills.
• Excellent verbal and non-verbal communication and presentation abilities.
• Intermediate proficiency in MS Excel and MS Word.

Nice to have

• Previous experience in a QA Associate role.
• Fluency in Portuguese or Spanish.

Culture & Benefits

• Fast-paced team environment promoting growth and learning.
• Opportunity to influence business processes and customer service reliability.
• Work with clear targets and established internal procedures.