Customer Success Manager

TL;DR

Customer Success Manager: Managing a broad portfolio of SMB customers and supporting growth for European enterprise clients with an accent on retention, onboarding, and expansion. Focus on driving product adoption, identifying growth opportunities, and ensuring customer health across the hirify.global intelligence platform.

Location: Hybrid (Brno or Prague, Czech Republic)

Company

hirify.global is an AI-native, full-stack data intelligence platform helping companies build agentic AI apps and monetize data through embedded analytics.

What you will do

• Own the full customer lifecycle for a portfolio of SMB accounts worldwide, from onboarding to renewals.
• Monitor customer health, usage metrics, and risks to proactively prevent churn.
• Drive product adoption and early value realization through workshops, demos, and support.
• Identify and execute upselling and cross-sell opportunities to drive revenue growth.
• Maintain structured customer data and documentation to ensure visibility across internal teams.
• Collaborate cross-functionally with Product, Engineering, Sales, and Professional Services to resolve customer needs.

Requirements

• 5+ years of experience in Customer Success or similar roles within B2B SaaS.
• Proven track record managing SMB or scaled customer portfolios.
• Familiarity with data platforms or analytics-related industries.
• Strong organizational, communication, and commercial skills.
• Ability to work effectively in a hybrid model based in Brno or Prague.

Nice to have

• Prior experience with structured Customer Success processes.

Culture & Benefits

• Hybrid work model with flexible working hours.
• Competitive benefits package including annual bonus, stock options, and meal contributions.
• 25 vacation days plus additional personal days.
• Supportive office environment with snacks, coffee, bike storage, and dog-friendly policy.
• Opportunities for professional development and company-wide events.