Associate Technical Support Engineer (Cybersecurity)

TL;DR

Associate Technical Support Engineer (Cybersecurity): Monitoring and troubleshooting technology integrations between customers and security platforms with an accent on device integration and SIEM maintenance. Focus on investigating complex issues, providing high-quality support to customer environments, and refining health monitoring systems.

Location: Must be based on the East Coast of the United States. Must be authorized to work in the United States (PST preferred).

Salary: $65,300–$94,700 USD

Company

hirify.global is a cybersecurity provider focused on managed detection and response, ensuring customers are protected through advanced technology and expert guidance.

What you will do

• Monitor, troubleshoot, and fix technology integration issues.
• Ensure all support activities are properly documented and resolved in the ticketing system.
• Provide guidance and oversight in delivering security services to customers.
• Identify and drive improvements to operational processes and technology.
• Refine the enrichment and accuracy of health monitoring systems.
• Collaborate with Solution Architects and Engagement Managers to support customers.

Requirements

• Must be based on the East Coast of the US.
• Must be authorized to work in the US.
• 1+ years of professional experience in a related field.
• Basic knowledge of security detection and response tools.
• Strong organizational, prioritization, and time management skills.
• Foundational understanding of networking principles, TCP/IP, and operating systems.

Nice to have

• Experience in network and security technologies.
• Experience in software development or scripting.
• Knowledge of SIEM technologies and query languages.

Culture & Benefits

• Unlimited PTO model.
• Comprehensive health benefits.
• Up to 24 weeks of parental leave.
• Equity and bonus eligibility.
• Flexible work environment.