Software Engineer - Support

TL;DR

Software Engineer - Support: Maintaining the reliability and resilience of web platforms powering cancer-screening experience with an accent on investigating production issues, mitigating incidents, and shipping targeted fixes. Focus on translating real-world issues into clear technical actions and member-safe outcomes, and driving continuous improvement through better observability and performance tuning.

Location: Remote (US or Canada)

Company

hirify.global's mission is to detect cancer early for everyone in the world using AI-powered Full Body MRI screens.

What you will do

• Triage, reproduce, and investigate production issues across the stack.
• Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recovery.
• Collaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomes.
• Define high-quality backlog tickets for issues that need scheduled work.
• Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and “fix-forward” improvements.
• Drive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practices.

Requirements

• 2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience.
• Comfortable reading and making changes in production codebases (bonus if you’ve worked with ASP.NET Core / C#).
• Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environments.
• Strong SQL fundamentals: investigate issues safely and efficiently and understand performance basics.
• Familiarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategies.
• Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment.

Nice to have

• Experience with DICOM, HL7/FHIR, or other healthcare standards.
• Background in security & compliance (HIPAA, SOC 2).
• Experience with incident management practices and observability tooling.

Culture & Benefits

• Stock options.
• Comprehensive health, dental, and vision plans for you and your family.
• Flexible work environment.
• Team off-sites and wellness initiatives.
• Competitive vacation policy.
• A culture that emphasizes continuous learning and personal growth.