Strategic Customer Success Director (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Strategic Customer Success Director (Fintech): Owning post-sale outcomes for banking and fintech strategic accounts to drive adoption, retention, and expansion with an accent on payments infrastructure and blockchain integration. Focus on managing enterprise-level client relationships, aligning product architecture with customer goals, and providing strategic industry advisory for senior banking stakeholders.
Location: Must be based in São Paulo, Brazil
Company
provides a secure platform for institutions and banks to work with digital assets and blockchain technology.
What you will do
- Define and scale the banking success playbook, including onboarding standards and maturity models.
- Own post-sale success and strategic roadmap sessions for enterprise banking customers.
- Drive account retention, renewal readiness, and expansion strategies in partnership with Sales.
- Orchestrate cross-functional alignment across Product, Engineering, and Support to resolve complex technical challenges.
- Act as a trusted industry advisor regarding regulatory trends, crypto infrastructure, and payment rails.
- Lead executive-level enablement, workshops, and high-stakes escalation management.
Requirements
- 8–15+ years of experience in Customer Success, Technical Account Management, or Enterprise Client Leadership.
- Must be based in or able to work from São Paulo, Brazil.
- Deep fluency in banking and payments infrastructure, compliance, digital wallets, and blockchain-based systems.
- Proven track record of managing and growing complex enterprise accounts within SaaS or fintech.
- Strong executive presence with the ability to communicate effectively with C-suite and technical leaders.
- Proficiency with CRM and customer success platforms like Salesforce and Gainsight.
Culture & Benefits
- Work on the cutting edge of digital asset security and institutional blockchain adoption.
- Collaborative, fast-paced, and global work environment.
- Focus on professional growth and influence over product and go-to-market priorities.
- Commitment to diversity, inclusion, and equal opportunity in the workplace.
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