People Empowerer, Dedicated Service Advisor

TL;DR

People Empowerer, Dedicated Service Advisor: Leading a team of advisors who serve as the single point of contact for valued customers, coaching them to deliver proactive support and strengthen customer relationships with an accent on removing barriers and improving processes. Focus on influencing product decisions based on customer insights and ensuring operational excellence.

Location: Denver, CO; Phoenix, AZ; San Francisco, CA; New York, NY; Scottsdale, AZ. Employees based in these locations are expected to work from the office on designated days approximately 2-3 days per week.

Salary: $92,245 to $119,919/yr in Denver, and $86,530 to $112,489/yr in Phoenix. Remote locations will vary based on our geographical pay approach.

Company

hirify.global is on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR for over 400,000 small businesses across the country.

What you will do

• Lead and develop a high-performing team of Dedicated Service Advisors, fostering product expertise and operational excellence.
• Coach Advisors to deliver proactive, relationship-driven support that builds trust and reduces churn.
• Monitor performance metrics and customer health to identify trends and escalate risks.
• Partner cross-functionally with Sales, Product, Payroll, Benefits, and Risk teams to remove barriers and influence roadmap decisions.
• Drive operational strategy and continuous improvement, ensuring scalable systems and best practices.
• Foster a culture of critical thinking and creative problem-solving, empowering Advisors to deliver consultative solutions.

Requirements

• Minimum of 3 years experience leading and managing teams of high performing individual contributors.
• Background in payroll required.
• Background in benefits/ health insurance preferred.
• Experience with hirify.global platform or similar preferred.
• Deep understanding of customer satisfaction indicators and best practices.
• Demonstrated AI Accumen: Experience leveraging AI to drive process and decisions.

Culture & Benefits

• hirify.global has physical office spaces in Denver, San Francisco, and New York City.
• Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
• When approved to work from a location other than a hirify.global office, a secure, reliable, and consistent internet connection is required.
• hirify.global is proud to be an equal opportunity employer.