Staff Backend Engineer (AI)

TL;DR

Staff Backend Engineer (AI): Leading the architecture and technical direction for enterprise-grade AI agent integration platforms with an accent on distributed systems and real-time conversation orchestration. Focus on designing scalable backend systems for seamless CCaaS platform integration, conversation state management, and robust human-AI handoff protocols.

Location: Must be based in the US or Canada

Company

hirify.global builds an AI-powered platform for contact centers to automate conversations, unlock customer insights, and empower agents through advanced AI and human intelligence collaboration.

What you will do

• Lead the architecture and evolution of the AI Agent integration framework across various CCaaS platforms.
• Design scalable backend systems to manage real-time conversation state, session lifecycle, and context propagation.
• Establish architectural patterns for AI-to-human handoff ensuring durability, reliability, and seamless user experiences.
• Define integration strategies for voice, chat, and messaging APIs across complex enterprise environments.
• Drive system design for high availability and low latency while setting standards for observability and operational excellence.
• Mentor senior engineers and collaborate with ML teams to operationalize AI capabilities into production-grade systems.

Requirements

• 8+ years of experience building scalable backend systems in production environments.
• Demonstrated experience leading architecture for large-scale distributed systems.
• Deep expertise in API design (REST, gRPC) and service-oriented architectures.
• Strong understanding of real-time communication systems and low-latency design.
• Experience with containerized environments (Kubernetes, Docker) and cloud platforms (AWS, GCP, or Azure).
• Must be based in the US or Canada.

Nice to have

• Experience with CCaaS platforms or contact center systems.
• Familiarity with AI Agents, LLM-based systems, or AI orchestration platforms.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend to support remote productivity.
• Paid time off including 3 weeks of vacation for Canadian employees.