Customer Success Intern

TL;DR

Customer Success Intern: Supporting the global Customer Success Team by providing best-in-class customer support to hirify.global clients with an accent on establishing and maintaining strong relationships, driving adoption, retention, and growth. Focus on improving the customer experience, managing tickets, and documenting processes.

Location: Must be based out of São Paulo, Brazil and come into our office at complexo JK Iguatemi (2-3 days/week).

Company

hirify.global provides financial solutions for global startups.

What you will do

• Provide best-in-class support to our global portfolio.
• Improve the customer experience, being the voice of the customer internally, and retaining as many customers as possible.
• Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear.
• Incentivize spend increase to existing companies (Portfolio management).
• Document processes and enhancements to the internal team.

Requirements

• 1+ years of experience in support roles.
• Mandatory fluency in English and Spanish, Portuguese is a plus.
• Preferable experience in Zendesk Platform /Hubspot.
• Advanced communication skills (written and spoken).
• Curious about the details on how the business operates.
• Self-starter, proactive and highly motivated.
• Team player and very hands on.
• Agile and able to pivot quickly with the changing environment.