Application Support Specialist (Igaming)

TL;DR

Application Support Specialist (Igaming): Ensuring the stability, performance, and availability of business applications and systems used by internal teams with an accent on troubleshooting incidents, handling service requests, and providing licenses. Focus on root-cause analysis to prevent recurring issues and collaborating with engineering/product teams.

Location: Onsite in Lisbon, Portugal

Company

hirify.global is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing.

What you will do

• Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).
• Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.
• Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.
• Provide software licenses to the employees and maintain records of software units.
• Identify recurring problems and drive automation or process improvements to reduce ticket volume.
• Communicate updates to stakeholders during incidents.

Requirements

• 3+ years in application support / technical support / service operations (L2).
• Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).
• Experience working with ticketing systems (Jira Service Management, Software, Confluence.)
• Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).
• Scripting for automation (Python/Bash/PowerShell).
• Understanding of incident/problem management (ITIL concepts are a plus).

Nice to have

• Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).
• Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.
• Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).
• Experience working with a huge amount of systems.
• The desire and ability to organise and manage a large number of systems from scratch.

Culture & Benefits

• Learning and development opportunities and interesting, challenging tasks.
• Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
• Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
• Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support.
• Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days.
• Competitive remuneration level with annual review.