Player Support Agent (Gamedev)

TL;DR

Player Support Agent (Gamedev): Providing exceptional support to a diverse community of players by resolving issues and enhancing their gaming experience with an accent on troubleshooting technical problems and enforcing game policies. Focus on maintaining a friendly and empathetic tone while working in a team to address player needs and improve the game.

Location: Cdmx Ciudad De Mexico, Distrito Federal, Mexico

Salary: MXN 216000 (Annual)

Company

hirify.global helps customers deliver seamless gaming experiences to audiences worldwide through game audio, localization, testing, and player experience projects.

What you will do

• Provide customer service to players by responding to inquiries and resolving problems.
• Troubleshoot technical issues related to software, hardware, and connectivity.
• Collect and report feedback from players regarding game features, bugs, and user experience.
• Enforce the game's terms of service and community guidelines, including moderating player behavior.
• Document player interactions and resolutions, contributing to support articles and FAQs.
• Participate in training to stay updated on game updates and customer service techniques.

Requirements

• 1+ years of experience as a Customer Service Representative or similar.
• Basic game industry experience.
• English: C1 level (written and verbal)
• Strong customer service, problem-solving, and troubleshooting skills.
• Ability to work in a team and handle stressful situations.
• Proficiency in using computers and understanding software and hardware.
• Flexibility to work in shifts, weekends, or holidays if required.

Culture & Benefits

• Contract of employment with benefits including private medical care, a sports card, a day off on your birthday, and holiday allowance.
• Exposure to various technology stacks and cooperation opportunities with tech companies.
• Access to an Employee Wellness Platform and internal/external training platforms.
• Career guidance with learning and development opportunities, backed by internal mobility and referral bonus programs.