6 дней назад
Customer Support Specialist II (Brokerage)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Specialist II (Brokerage): Managing a portfolio of customer accounts and ensuring daily operational execution with an accent on on-time pickup and delivery, and proactive communication. Focus on coordinating shipment coverage, monitoring track & trace, and resolving service issues.
Location: Monterrey, Mexico
Company
is a market-leading enterprise technology company powering intelligent logistics.
What you will do
- Contact carriers to obtain daily capacity and shipment status.
- Ensure correct load status in TMS.
- Notify shippers and receivers of load status and reschedule appointments when necessary.
- Establish and maintain effective relationships with carriers, shippers, and receivers.
- Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement.
- Support the growth of new accounts and opportunities within the assigned portfolio.
Requirements
- 1 year of logistics experience.
- Experience in a system related to TMS.
- Completed bachelor's degree.
- English proficiency for email and customer service.
Nice to have
- Experience with dashboard systems.
- Proficiency in Office (Excel, Word, PPT).
Culture & Benefits
- Equal Opportunity/Affirmative Action employer.
- Considers qualified applicants regardless of criminal histories, consistent with legal requirements.
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