Customer Success Intern

TL;DR

Customer Success Intern: Supporting the global Customer Success Team in providing best in class Customer Support to hirify.global clients with an accent on establishing and maintaining strong relationships, driving adoption, retention and growth. Focus on improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible.

Location: Must be based out of Mexico City, Mexico and come into our office in Roma Norte.

Company

hirify.global is a company in need of a motivated Customer Success Intern to support the global Customer Success Team.

What you will do

• Provide Best in Class Support to our global portfolio.
• Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible.
• Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear.
• Incentivize spend increase to existing companies (Portfolio management).
• Document processes and enhancements to the internal team.

Requirements

• 1+ years of experience in support roles.
• Mandatory fluency in English and Spanish, Portuguese is a plus.
• Preferable experience in Zendesk Platform /Hubspot.
• Advanced communication skills (written and spoken).
• Curious about the details on how the business operates.
• Self-starter, proactive and highly motivated.
• Team player and very hands on.
• Agile and able to pivot quickly with the changing environment.