Fraud Specialist (Fintech)

TL;DR

Fraud Specialist (Fintech): Investigating and mitigating fraud and abuse across a global communications platform with an accent on risk assessment, data analysis, and cross-functional collaboration. Focus on identifying malicious behavior trends, resolving escalations, and enhancing prevention processes to protect customers and platform integrity.

Location: Must be based in Estonia

Company

hirify.global provides a cloud communications platform that empowers businesses and developers to create personalized customer experiences through programmable messaging, voice, and video APIs.

What you will do

• Monitor and investigate instances of fraud and abuse using internal tools to ensure platform security.
• Perform risk assessments and execute mitigation actions in accordance with company policies.
• Communicate investigation outcomes clearly to customers, stakeholders, and external partners.
• Identify emerging trends and patterns of malicious activity to document and improve prevention tactics.
• Contribute to cross-functional projects with engineering, product, and legal teams.
• Create and maintain documentation for fraud prevention processes and procedures.

Requirements

• Must be based in Estonia
• Willingness to work a flexible, non-traditional schedule including weekends and holidays
• 2-3 years of experience in fraud, abuse, or compliance within e-commerce, Fintech, or telecommunications
• Experience handling escalations and balancing production, quality, and user satisfaction metrics
• Proven ability to operate effectively in a fast-paced, ambiguous environment

Nice to have

• Proficiency in SQL, Looker, or Tableau for data extraction and visualization
• Experience working in a queue-based contact center environment
• Basic understanding of APIs and telecommunication technologies

Culture & Benefits

• Competitive pay and comprehensive benefits package.
• Generous time off, parental leave, and wellness leave.
• Retirement savings programs.
• Global, remote-first team culture with strong emphasis on connection and inclusion.
• Opportunities for professional growth and impact in a rapidly evolving industry.