Training Associate - Operations (Fintech)

TL;DR

Training Associate (Operations/Fintech): Designing and delivering training programs for operations teams with an accent on regulatory compliance, process efficiency, and performance improvement. Focus on conducting training needs analyses, developing learner-centric materials across multiple channels, and measuring impact on operational KPIs.

Location: Must be based in Manchester and able to work from the office at least 3 days per week

Company

hirify.global is a UK-based digital bank redefining finance by focusing on transparency, customer-centricity, and unconventional thinking in banking.

What you will do

• Collaborate with stakeholders to identify skill gaps and performance challenges through comprehensive training needs analysis.
• Design and develop engaging, audit-ready training modules for classroom, virtual, and e-learning delivery.
• Lead inductions and facilitate specialised training sessions for customer-facing operational teams.
• Coach team leaders to reinforce best practices and embed learning into day-to-day operations.
• Measure training effectiveness using QA results, performance metrics, and the Kirkpatrick evaluation methodology.
• Manage end-to-end training projects, ensuring alignment with regulatory standards and business objectives.

Requirements

• Strong experience in delivering training to teams within an operational or highly regulated environment.
• Ability to work from the Manchester office at least 3 days per week.
• Proficiency in learning and development methodologies and adult learning theory.
• Experience designing training solutions across various delivery channels.
• Strong organisational and project management skills with high attention to detail.
• Experience engaging with senior stakeholders and facilitating complex discussions.

Culture & Benefits

• Hybrid working model with the option to work from abroad for up to 120 days per year.
• Dog-friendly office environment in central Manchester.
• Commitment to a culture free from discrimination with a focus on diversity, equity, and inclusion.
• Opportunities to make an outsized impact in a fast-paced, award-winning fintech environment.
• Focus on work-life balance and flexible working arrangements.