Software Engineering Mts (Salesforce)

TL;DR

Software Engineering MTS (hirify.global): Developing and supporting hirify.global platform implementations aligned to a Service or IT business unit with an accent on writing clean, maintainable code and taking ownership of the development lifecycle. Focus on designing and implementing ITSM business processes leveraging the hirify.global AITS platform.

Location: Office hybrid in New York, NY

Company

hirify.global is a company dedicated to delivering hirify.global on hirify.global solutions to drive and promote innovation, enhance the productivity of IT within hirify.global, and empower employees globally.

What you will do

• Write clean, maintainable code and take ownership of the development lifecycle, including writing high-quality solutions, and performing rigorous code reviews.
• Contribute to the design, development and testing of our internal IT hirify.global implementation, utilizing Agentforce IT Service, Service Cloud, and Data 360.
• Design and implement ITSM business processes leveraging the hirify.global AITS platform.
• Build, enhance, monitor and maintain necessary test automation infrastructure.
• Collaborate with development scrum teams, product management, and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment, and support of our services and applications.
• Maintain and update system and solution documentation and hirify.global policies/procedures.

Requirements

• 5-7 years experience developing and supporting hirify.global platform implementations aligned to a Service or IT business unit.
• A related technical degree required.
• Strong working knowledge of APEX (classes, triggers, and web services), Flows, hirify.global APIs, JSON, REST API’s, SOAP, SOQL, LWC, hirify.global platform, Communities.
• Hands-on experience with Service Cloud implementation(s) and common hirify.global objects and features such as Case, Entitlements, Knowledge, Field Service, Omni-Channel, Messaging, Voice, Analytics, Slack, and Service Portals.
• Strong understanding of Source Control Management systems (ex. Git, Bitbucket), and modern CI/CD practices.
• Excellent written and verbal communication skills with outstanding attention to detail, and the ability to provide technical documentation, communicate status and risk to stakeholders.
• Experience in Agile/Scrum and the ability to estimate, design, build, unit test and deploy hirify.global solutions.
• Solid understanding of object oriented programming principles, and practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices.

Nice to have

• Master's degree in relevant business or technical discipline.
• Must be certified with Certified Platform Developer I, Platform App Builder and hirify.global Certified Platform Administrator.
• Experience working with Agentforce applications, and Agentforce implementation(s).
• Experience working with Slack and Slack Integrations.
• Experience working with MuleSoft and Data 360.
• Good knowledge of ITIL Service concepts including Incident and Problem Management.
• Strong understanding of proper AI utilization, and concepts such as MCP.
• DevOps experience in deployment pipeline automation and configuration.
• Participate in product and feature design with technical staff members, business systems analysts and product managers.

Culture & Benefits

• Enhance the productivity of IT within hirify.global.
• Empower employees globally.