Senior Fullstack Engineer

TL;DR

Senior Fullstack Engineer (Java/JavaScript): Developing and maintaining backend services and frontend applications, specializing in Okta support and Identity Access Management. Focus on providing end-to-end technical support, troubleshooting, and resolving issues while ensuring high-quality customer experience.

Location: Mexico City, Mexico

Company

Amex GBT helps colleagues find inspiration in travel and make an impact on the industry.

What you will do

• Provide technical support for Okta, including troubleshooting and issue resolution.
• Support Identity Access Management systems, including LDAP, SSO, SAML, and WS-Fed protocols.
• Develop and maintain backend services using Java and frontend applications using JavaScript frameworks.
• Document bugs for Engineering teams related to API and product issues.
• Deliver customer support via written communication, live chat, conference calls, and in-person interactions.
• Improve processes beyond industry standards and deliver against customer experience and efficiency targets.

Requirements

• 8+ years of experience in Okta Support Space.
• 3+ years in customer and technical support roles.
• Strong experience with Identity Access Management.
• Experience supporting LDAP, SSO, SAML, or WS-Fed.
• Proficiency in Java (backend) and JavaScript (frontend).
• Willingness to support 24/7 operations in a 3-shift environment.

Nice to have

• Experience with Okta API and SDKs.
• Familiarity with bug tracking and documentation tools.
• Process improvement mindset.

Culture & Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans and retirement programs.
• Travel perks with deals from major travel providers.
• Access to over 20,000 courses on our learning platform and leadership courses.
• Global INclusion Groups to discuss challenges and drive company awareness and action.