Gulf Arabic/Bahraini Language Specialist (AI)

TL;DR

Gulf Arabic/Bahraini Language Specialist (AI): Improving language understanding for conversational AI voice assistants with an accent on data quality, system prompt optimization, and linguistic testing. Focus on refining conversational UX, validating system outputs, and collaborating with engineering teams to enhance performance for global enterprise clients.

Location: Must be based in the UK

Company

hirify.global builds lifelike voice assistants that automate complex customer service operations for leading global enterprises.

What you will do

• Improve the language understanding module by providing high-quality sentence training examples.
• Update system prompts based on client requirements.
• Manage and upload voice recordings for training purposes.
• Test conversational systems thoroughly before deployment.
• Review customer calls and identify problematic interactions for team analysis.
• Collaborate with software engineers and dialogue designers to improve conversational UX and call containment.

Requirements

• Native or fluent Bahraini (preferred) or Gulf Arabic speaker.
• Professional working proficiency in English.
• Must be based in the UK.
• Meticulous attention to detail and strong communication skills.
• Passionate about user experience and natural language understanding technologies.
• Interest in conversational AI and its application in contact centers.

Nice to have

• Experience in natural language technologies or linguistics.
• Experience in data science or related technical fields.
• Previous experience working in tech startups.
• Background in translation, script writing, or technical documentation.

Culture & Benefits

• Focus on excellence and continuous improvement through a culture of ownership.
• Environment that prioritizes bias for action and fast delivery.
• Opportunity to contribute to advanced conversational AI products.
• Emphasis on team collaboration and diverse professional perspectives.