Onboarding Risk Team Lead (Fintech)

TL;DR

Onboarding Risk Team Lead (Fintech): Overseeing daily operations and team development for merchant risk assessment in a global SaaS payment infrastructure environment with an accent on compliance and procedural optimization. Focus on managing high-stakes escalations, driving continuous improvement in onboarding workflows, and mentoring analysts within a fast-paced fintech domain.

Location: Must be based in the Philippines (Remote/Hybrid)

Company

hirify.global provides a comprehensive payment infrastructure and Merchant of Record platform for global SaaS companies, simplifying payment fragmentation for thousands of software sellers.

What you will do

• Lead, coach, and develop a team of high-performing risk analysts by setting clear goals, priorities, and SLAs.
• Manage daily onboarding operations, including workflow coordination and resource optimization.
• Provide expert guidance on complex risk escalations and high-stakes decision-making.
• Document and improve risk management procedures to ensure alignment with evolving industry standards.
• Oversee quality assurance reviews to verify accuracy, completeness, and adherence to company policies.
• Collaborate cross-functionally with Legal, Compliance, Product, and Customer Support teams to enhance risk strategies.

Requirements

• Must be based in the Philippines.
• 4+ years of experience in risk management or financial crime within the payments industry.
• 2+ years of professional team leadership experience.
• Strong familiarity with the specific risk profiles of SaaS, software, and Generative AI.
• Demonstrated ability to make sound judgments in dynamic, high-pressure environments.
• Excellent communication skills for cross-functional collaboration and reporting.

Nice to have

• Experience in Merchant Acquiring or E-Commerce sectors.
• Ability to thrive in fast-paced, high-growth startup environments.

Culture & Benefits

• Digital-first work environment offering the choice of remote or hub-based work.
• Unlimited holiday policy and 4 months of paid family leave.
• Attractive salary, stock options, and retirement plans.
• Comprehensive private healthcare and dedicated well-being initiatives.
• Annual learning fund for personal and professional development.