Support Analyst

TL;DR

Support Analyst (Software): Supporting high-volume, client-facing applications in cloud-based and mobile environments with an accent on root cause analysis, configuration, and incident resolution. Focus on bridging business requirements and technical implementation while ensuring excellent service for global enterprise clients.

Location: Must be based in Cleveland, OH

Company

hirify.global is a leader in Enterprise Cloud Transformation, providing innovative business and technology solutions for Fortune 500 and public sector organizations.

What you will do

• Manage end-user inquiries and issues through email, phone, and ticketing portals.
• Perform root cause analysis and implement effective technical solutions.
• Execute configuration changes within client applications, including Salesforce.
• Bridge communication between clients and development teams regarding enhancement requests.
• Develop and execute functional test cases for new releases.
• Maintain project documentation and communicate status updates to stakeholders.

Requirements

• Bachelor’s degree in Management Information Systems or a related field.
• Authorized to work for any U.S. employer.
• 2+ years of experience in application support, business analysis, or project management.
• Proficiency in waterfall, agile, and iterative development methodologies.
• Strong technical aptitude and customer service skills.
• Flexibility to work various shifts.

Culture & Benefits

• Opportunity to work with global Fortune 500 and public sector clients.
• Collaborative team environment within a growing office.
• Focus on professional development and learning new business processes.
• Participation in a company-wide social responsibility program.