Customer Support Consultant (Dutch)

TL;DR

Customer Support Consultant (Dutch): Providing technical support for 3D scanning hardware and software solutions with an accent on effective communication with resellers and end-users. Focus on managing support cases via CRM, diagnosing technical issues, and collaborating across departments to improve customer experience.

Location: Kyiv, Ukraine (Hybrid)

Company

hirify.global develops innovative 3D scanners and software solutions for dental and hearing professionals worldwide.

What you will do

• Provide technical support for hardware and software via phone, email, and online sessions.
• Manage and document support cases within the company CRM.
• Collaborate with internal teams to escalate customer feedback and resolve complex issues.
• Maintain high service standards through clear communication and problem-solving.
• Participate in occasional on-site events or business trips to Western Europe.

Requirements

• Fluent Dutch (B2+), English, and Ukrainian proficiency required.
• Strong analytical, communication, and multitasking skills.
• Customer-oriented mindset with a passion for problem-solving.
• Ability to work in a hybrid environment in Kyiv, Ukraine.
• Continuous learner eager to develop new technical and professional skills.

Culture & Benefits

• Work in a professional, friendly, and supportive environment.
• Comprehensive health insurance and paid leave policies, including maternity/paternity and sick leave.
• Office amenities including breakfasts, lunches, and parking at UNIT.City.
• Commitment to employee well-being, including support during the war in Ukraine.
• Opportunities for professional growth within a global, innovative company.