Customer Support Consultant (German)

TL;DR

Customer Support Consultant (German/MedTech): Providing technical support for 3D dental scanners and software systems with an accent on handling support cases and maintaining professional relationships with resellers and end-users. Focus on diagnosing technical issues, managing CRM records, and collaborating with cross-functional teams to resolve customer feedback.

Location: Must be based in or able to commute to the office in Kyiv, Ukraine (Hybrid)

Company

hirify.global is a global medical technology company developing innovative 3D scanning and software solutions for dental and hearing professionals.

What you will do

• Provide efficient technical support via online sessions, telephone, and email
• Handle support cases and maintain accurate records in the company CRM
• Collaborate with other departments to communicate and escalate customer feedback
• Assist with occasional on-site events

Requirements

• German and English: Upper-intermediate (B2) level required
• Strong communication and active listening skills
• Problem-solving and logical thinking abilities
• Customer-oriented, professional, and empathetic approach
• Stress resistance and multitasking capabilities

Culture & Benefits

• Work in a unique, professional, and supportive environment
• Comprehensive medical insurance and paid leave
• 24 working days of annual vacation
• Breakfasts and lunches provided at the office
• Opportunity for occasional business trips to Western Europe