Forward Deployed Product Manager (AI)

TL;DR

Forward Deployed Product Manager (AI): Building the strategic foundation of hirify.global's post-sales organization with an accent on designing and implementing operational frameworks, playbooks, and methodologies. Focus on scaling customer success and influencing how enterprise subscribers successfully adopt AI across their organizations.

Location: Based in London

Company

hirify.global is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces and delivery services.

What you will do

• Act as a trusted AI advisor to enterprise customers, translating complex AI capabilities into clear business value and ROI for C-suite executives.
• Design and implement scalable post-sales processes, from onboarding frameworks to success metrics.
• Lead multiple AI agent launches simultaneously, breaking down ambiguous challenges into phased roadmaps with measurable milestones.
• Build and refine our implementation methodology, creating playbooks and frameworks that enable consistent, high-quality customer outcomes.
• Influence product strategy by surfacing implementation insights and customer needs to our product team.

Requirements

• Have 2-7 years of experience in a client-facing role such as management consulting, product management, or a related field.
• Be a strong project leader, organized, proactive, and comfortable taking ownership of both customer outcomes and internal initiatives.
• Have experience building and managing relationships with customers or external stakeholders, ideally with exposure to executive-level engagement.
• Have a track record of creating scalable processes or frameworks in ambiguous environments.
• Be excited about AI and already experimenting with it.

Culture & Benefits

• Warm, mature, flexible culture with a low ego, high trust team.
• Committed to building a diverse team and really encourage folks from underrepresented backgrounds to reach out.
• High pay, high expectations, high performance.
• Every employee uses AI in their day-to-day.

Hiring process

• Informal chats to hear our pitch and understand your interests and goals.
• A ~two day paid work trial where you come in and ship with us.