Customer Success Manager (SMB)

TL;DR

Customer Success Manager (SMB): Driving and maximizing customer success for hirify.global' hardware and software products with an accent on customer onboarding and adoption. Focus on building strong relationships with key accounts and proactively identifying opportunities for growth.

Location: US Remote / Hybrid

Company

hirify.global is committed to fostering an inclusive and diverse workplace.

What you will do

• Act as the trusted advisor for key accounts, building and maintaining strong relationships.
• Conduct regular high-touch customer activities to deepen engagement and ensure satisfaction.
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts.
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success.
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively.
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements.

Requirements

• A Bachelors or Masters degree in Geosystems, Engineering or Computer Science.
• 3+ years of experience in B2B customer success, account management, or consulting.
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value.
• Familiarity with the technology, geospatial, or AEC industries.
• Exceptional organizational, interpersonal, and communication skills.
• Willingness to travel to build deeper relationships and address customers' technical needs.

Culture & Benefits

• 15 days of vacation and 11 public holidays.
• Flexible working hours and a hybrid work setup.
• A competitive compensation package.
• A competitive health/ vision/ dental insurance.
• Up to $4500 USD employee referral bonus.
• 401k matching up to 4%.

Hiring process

• Screening call.
• Up to 3 rounds of interviews to discover your passion and interests.
• Introduction to who we are and what drives us.