Director Business Operations

TL;DR

Director Business Operations (SaaS): Leading internal operations and Office IT infrastructure to drive system optimization, compliance, and scalable business processes with an accent on SaaS ecosystem management and operational governance. Focus on building efficient workflows, managing IT infrastructure, and ensuring organizational readiness for audits like SOC2 and GDPR.

Location: Must be based in Germany (Remote)

Company

hirify.global is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses with data-driven insights.

What you will do

• Lead internal operations and the office IT team, overseeing infrastructure and device lifecycle management.
• Manage the SaaS ecosystem, including vendor relations, license renewals, and operational IT spend optimization.
• Drive compliance and governance initiatives, including SOC2 readiness and GDPR processes.
• Support process innovation by structuring company knowledge and prototyping efficiency solutions.
• Identify operational bottlenecks and implement scalable processes to support international teams.
• Provide leadership with data-driven insights regarding system usage and operational efficiency.

Requirements

• Bachelor’s degree or higher in business administration, information systems, or operations management.
• 6–10 years of professional experience in business operations, internal systems, or IT operations.
• Proven ability to manage teams and SaaS tools in a global organization.
• Solid understanding of internal governance, compliance frameworks, and operational best practices.
• Must be fluent in English.
• Must be based in Germany.

Nice to have

• Experience with process optimization and automation initiatives.
• Practical experience with AI-powered tools.
• Proficiency in German.

Culture & Benefits

• Global, diverse, and collaborative work environment.
• Flexible working hours to support work-life balance.
• Remote-friendly workplace.
• Ongoing career development, training, and coaching.
• Six days dedicated annually to learning and development.
• Regular team events, both in-person and virtual.