Technical Account Manager (GRC)

TL;DR

Technical Account Manager (GRC): Maintaining customer relationships to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract with an accent on GRC subject-matter expertise and technical Risk Cloud product advice. Focus on providing winning solutions, implementation project management, and ongoing account management.

Location: Remote (United States)

Salary: $110,000 - $125,000 per year + variable + equity + benefits

Company

hirify.global is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value.

What you will do

• Build and maintain customer relationships to drive product adoption, expansion, and customer advocacy.
• Act as a trusted advisor by providing GRC subject-matter expertise and technical Risk Cloud product advice.
• Own the tracking of customer health and proactively engage at-risk customers.
• Support implementation project management and serve as a technical expert.
• Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform.
• Collaborate cross-functionally with Sales, Customer Success, and Product teams for a seamless customer experience.

Requirements

• 5+ years of experience in GRC or Risk Advisory.
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001.
• Passion for SaaS applications and understanding the value and limitations of the Risk Cloud platform.
• Great people skills with the ability to quickly understand your audience and tailor the right message.
• Ability to manage multiple accounts/priorities with strong organization, time management, and attention to detail.
• A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help.

Culture & Benefits

• Competitive, inclusive, and comprehensive total rewards designed to support the unique needs of employees.
• Generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.
• Fostering an inclusive work environment where all employee differences are celebrated and ideas matter.
• Employee Resource Groups (AAPI @ hirify.global, Pride at hirify.global, and Women in hirify.global).
• Volunteer hours and Company-wide charitable activities supporting organizations aligned with core values.