Founding Engagement Manager (AI)

TL;DR

Founding Engagement Manager (AI): Managing post-sale customer relationships and product adoption for an AI-powered financial associate with an accent on enterprise success and strategic account growth. Focus on building operational playbooks, scaling high-impact use cases, and bridging user feedback with internal product and engineering teams.

Location: Must be based in San Francisco and able to work in-office 4 days per week

Company

hirify.global is building an AI associate designed to provide enterprise search and agent capabilities for financial institutions including private equity firms, hedge funds, and banks.

What you will do

• Oversee the entire customer lifecycle post-sale, engaging directly with end-users and senior executive stakeholders.
• Identify and scale high-impact use cases to drive product adoption and customer satisfaction.
• Synthesize user feedback to guide product development and engineering priorities.
• Establish foundational playbooks, performance metrics, and internal tools for customer operations.
• Partner closely with the founding team to shape long-term customer success strategy.

Requirements

• 3-6 years of experience at a top-tier consultancy or investment bank.
• Proven ability to communicate effectively with executive-level stakeholders.
• Analytical and product-minded approach with experience navigating early-stage 0-to-1 environments.
• Must be based in San Francisco with a commitment to be in the office 4 days per week.

Nice to have

• Previous experience in a high-growth startup environment.
• Background in private equity.

Culture & Benefits

• Opportunity to work directly alongside the founding team.
• High-impact role with significant equity ownership.
• Competitive cash compensation.
• Exposure to the end-to-end building process of an enterprise AI startup.