Head of Payment Operations (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Head of Payment Operations (iGaming): Ensuring smooth, scalable, and controlled operation of all payment operations, including transactions, payouts, reconciliations, and support with an accent on SLAs, regulatory requirements, and financial accuracy. Focus on maintaining operational financial stability, managing operational risks, and improving efficiency.
Location: Office in New Belgrade, Serbia
Company
is an IT company in marketing, gaming, and financial segments of the iGaming industry, with products implemented in European, African, and Latin American markets.
What you will do
- Take full responsibility for payment operations, payouts & settlements, reconciliation, and payment support.
- Build and structure teams, define areas of responsibility, and establish coverage models.
- Monitor and provide support during mass incidents, payment delays, and partner failures.
- Design and optimize operational processes, runbooks, and checklists.
- Collaborate closely with Risk, Compliance, and Finance teams.
- Define, track, and monitor KPIs including on-time payout rate, reconciliation accuracy, incident rate, and SLA compliance.
Requirements
- Russian language proficiency at C1 level or higher, both written and spoken
- English language proficiency at B2 level or higher, both written and spoken
- 7-12+ years of experience in: payment operations, fintech / banking operations
- 3–5+ years in the role: Head / Senior Manager / Operations Director
- Deep understanding: payment flows, settlements & payouts, reconciliation
- Experience managing multiple teams, high-volume operations
Nice to have
- Experience in: international payments, PSP / acquiring
- Understanding: AML/sanctions screening, PCI DSS (operational level)
- Skills: process management, analytics and KPIs
Culture & Benefits
- Competitive salary and constant encouragement for your efforts and contribution.
- Rapid growth opportunities.
- Private health insurance and Fit Pass.
- Modern and comfy office with free fruits and snacks, playroom with billiard, tennis table, and PlayStation.
- Corporate events and team-building activities.
- Special vouchers for birthdays.
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