Head of Risk Operations (Fintech)

TL;DR

Head of Risk Operations (Fintech): Building, optimizing, and scaling Fraud & Risk operations for a payment platform, including card payments and acquiring solutions with an accent on operational excellence, setting KPIs, and leading cross-functional teams. Focus on delivering strategic projects across the risk domain, managing KYC/KYB processes, and overseeing transaction monitoring and fraud prevention.

Location: Hybrid in London

Company

hirify.global is a fast-growing fintech company providing an all-in-one payment platform, including card payments and acquiring solutions.

What you will do

• Own and manage end-to-end risk operations across onboarding, monitoring, and reviews.
• Oversee KYC/KYB processes, including high-risk merchant due diligence.
• Oversee transaction monitoring, fraud prevention, and key risk metrics.
• Manage chargeback and dispute processes in line with card scheme requirements.
• Build and scale efficient risk processes, including automation and workflows.
• Define and track KPIs and SLAs for risk operations teams.

Requirements

• 3+ years of experience in risk, payments, or fintech, preferably within card acquiring or EMI environments.
• Strong hands-on experience with merchant risk, KYC/KYB, and transaction monitoring.
• Solid understanding of fraud prevention, chargebacks, and card scheme requirements (Visa/Mastercard).
• Experience working with high-risk industries (e.g. gambling, adult, crypto, FX) is a strong advantage.
• Proven track record of building and scaling operational processes in a fast-growing environment.
• Good understanding of regulatory and compliance frameworks in payments/fintech.

Culture & Benefits

• High-impact leadership role driving the evolution of Fraud & Risk operations.
• Opportunity to make a real impact in a rapidly growing fintech company.
• Work closely with the COO to build, optimize, and scale Fraud & Risk operations.