Product Analyst

TL;DR

Product Analyst (Process Analytics): Building a quality evaluation system for operational employees across multiple business units with an accent on process analytics and operational systems design. Focus on creating scalable processes for assessing employee communications and turning evaluation results into actionable insights.

Location: Mexico

Company

hirify.global (ex Different Technologies) is a fintech company committed to creativity and groundbreaking solutions.

What you will do

• Extract and structure communications from agents across different operational teams.
• Distribute these communications to quality reviewers.
• Build analytics and reporting based on quality assessment results.
• Identify patterns, bottlenecks, and improvement opportunities in operational performance.

Requirements

• Strong SQL skills.
• Solid Python skills.
• Experience working with data pipelines, reporting, and process automation.
• Ability to translate business needs into scalable analytical solutions.
• Proactive mindset and willingness to improve imperfect processes.

Culture & Benefits

• Innovative Spirit: A commitment to creativity and groundbreaking solutions.
• Honest Feedback: valuing open, transparent communication.
• Supportive Team: a strong, collaborative community.
• Celebrating Achievements: recognizing our wins together.
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.