Conversational CES Architect (AI)

TL;DR

Conversational CES Architect (AI): Leading the design and implementation of enterprise-grade conversational AI and Contact Center AI (CCAI) solutions with an accent on Dialogflow CX, GCP architecture, and telecom domain integrations. Focus on delivering scalable, high‑performing conversational AI experiences and aligning conversational design with business goals.

Location: This is a hybrid role based in Nashville, TN or Atlanta, GA.

Salary: $82,082 to $193,440

Company

hirify.global is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

What you will do

• Lead the architectural design and implementation of conversational AI solutions using Dialogflow CX.
• Develop backend integrations and webhook services using Python, RESTful APIs, and event-driven patterns.
• Architect solutions leveraging Google Cloud Platform (GCP) with a strong understanding of CCaaS‑related services.
• Integrate conversational flows with telecom systems such as CRM, billing platforms, and IVR systems.
• Utilize GenAI, Playbooks, CCAI Insights, and ADK to enhance automation, agent assist, and customer experience.
• Establish solution principles, integration standards, and best practices for enterprise conversational systems.

Requirements

• 5+ years of overall experience, including 3+ years designing conversational interfaces or virtual agents (telecom domain preferred).
• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• Hands-on experience with Dialogflow CX, webhook development, backend integrations, and automation scripting.
• Proficiency in Python, RESTful APIs, and integration patterns.
• Strong understanding of GCP architecture, cloud components, deployment patterns, and CCaaS frameworks.
• Experience with Speech‑to‑Text, Text‑to‑Speech, Agent Assist, and CCAI capabilities.

Nice to have

• Google Cloud certifications (Professional Cloud Developer, CCAI Specialization) preferred.
• Experience using agile methodologies and design thinking for solution delivery.

Culture & Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility