It Operations Lead

TL;DR

It Operations Lead: Managing internal IT services and technical support for a travel product company with an accent on maintaining uninterrupted operation, optimizing IT budgets, and implementing IT processes. Focus on incident analysis, automation, and vendor management to improve service quality and efficiency.

Локация: удалённая работа или офис.

Компания

Островок creates products for travelers, travel agents, and hoteliers worldwide.

Что делать

• Manage engineers responsible for internal company services and the technical support team.
• Organize and control the smooth operation of internal IT services.
• Plan, optimize, and control the execution of the IT budget.
• Implement, support, and develop IT processes.
• Maintain and improve internal documentation, regulations, and instructions.
• Participate in the selection, communication, and management of contractors.

Требования

• 3+ years of experience in a leadership position or as an IT project manager.
• Successful experience managing an IT team of 3+ people.
• Understanding of the principles of building and supporting a corporate IT infrastructure.
• Experience with HelpDesk and monitoring systems.
• Knowledge of the principles of building fault-tolerant systems, backup, and information security.
• Basic skills in budgeting, controlling IT expenses, and preparing reports.
• Experience in interacting with external contractors and maintaining contractual work.

Хорошо, если есть

• Higher technical education (IT, telecommunications, or related fields).

Культура и преимущества

• Flexible schedule, remote or office work.
• Non-standard approach to work and a thirst for new things, such as solving some problems with AI.
• Professional development opportunities, including conference participation.
• Health care, including discounts in the "Ясно" service.
• Internal adaptation and training programs, soft skills and leadership development.
• Partial compensation for participation in external training and conferences.
• English language learning opportunities.
• Corporate prices for hotels and other travel services.