Customer Support Consultant (Estonian)

TL;DR

Customer Support Consultant (Estonian): Delivering outstanding customer support via phone calls, chats, and emails, building strong customer relationships. Focus on applying customer happiness practices, handling sensitive data securely, and maintaining a deep understanding of client solutions to meet KPIs.

Location: Must be based in Estonia or work remotely from Estonia

Company

hirify.global is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Maintain a deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Requirements

• Excellent Estonian communication skills (at least C1 level for both spoken and written) and English at B2 level.
• Experience in customer support for at least 6 months.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Experience with CRM systems.

Culture & Benefits

• Fixed schedule: Mon–Fri: 09:00-17:00 (GMT +2).
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Balance between project workload and personal time.
• Responsive leadership interested in your development and long-lasting cooperation.
• A culture built on trust, with no time-tracking requirements.