обновлено 5 дней назад
Client Support Specialist (IoT)
1 800€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Support Specialist (IoT): Supporting clients through email, phone, and chat while troubleshooting telematics products, devices, and installation workflows with an accent on remote communication, technical problem solving, and data analysis. Focus on coordinating field technician visits, resolving device issues under pressure, and supporting clients across a multi-country SaaS platform.
Location: Tallinn, Estonia; flexible hybrid work with at least 3 days per week at the Tallinn office
Salary: €1,800 gross per month
Company
builds B2B SaaS and telematics solutions that help companies manage vehicles, drivers, equipment, road safety, operating costs, and transport compliance.
What you will do
- Provide client support through email, phone, and chat.
- Explain products and resolve product, device, and technical issues.
- Plan installation visits for technical specialists and support technician work.
- Collect and analyze operational data.
- Cover colleagues during absences and assist the Global Support team with incoming requests.
- Follow organizational policies, confidentiality requirements, and company values.
Requirements
- At least 2 years of previous client support experience.
- Experience with ticketing tools such as Intercom, Zendesk, or HubSpot.
- Native-level Estonian and fluent English.
- Strong organizational, communication, and problem-solving skills.
- Ability to react quickly, remain focused in stressful situations, follow instructions, and work independently.
- Willingness and ability to help clients and colleagues.
Nice to have
- Previous experience in the IoT field.
- Additional language skills.
Culture & Benefits
- Hybrid work from home or the Tallinn office, with free parking.
- Paid lunches, fruit, additional paid holidays, and wellness days.
- Opportunity to work abroad for up to 90 days per year.
- AI tools and paid plans, including ChatGPT and Gemini.
- Annual learning budget, team-building budget, and bonuses for referrals, special occasions, and mentoring.
Hiring process
- CV review by HR and the Client Support Team Lead.
- Pre-recorded video interview, written practical task, and video interview of up to 60 minutes.
- Background check with two references from previous workplaces.
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