Client Support Specialist

TL;DR

Client Support Specialist (IoT/Fleet Management): Managing client communication and technical troubleshooting with an accent on providing product information and optimizing installation logistics. Focus on resolving client issues efficiently, data analysis, and ensuring high-quality support standards in a hybrid office environment.

Location: Must be based in or be able to commute to Tallinn, Estonia

Salary: From €1,600 gross per month

Company

hirify.global is an international provider of fleet management and asset-tracking solutions, operating across Northern Europe and beyond as part of the Draugiem Group.

What you will do

• Communicate with clients via email, phone, and chat to resolve inquiries and technical issues.
• Provide detailed product information and support to fleet managers and end-users.
• Plan and coordinate installation trips for technical field specialists.
• Collect, analyze, and report on operational support data.
• Act as a brand ambassador, maintaining professional standards and confidentiality.
• Collaborate with internal departments to ensure seamless service delivery.

Requirements

• Minimum 2 years of professional experience in customer support.
• Proficiency with ticketing systems like Zendesk or Intercom.
• Excellent command of Estonian and English languages.
• Strong organizational skills and ability to thrive in stressful situations.
• Ability to work independently and follow internal policies and procedures.
• Previous experience in IoT or technical industries is a significant plus.

Culture & Benefits

• Hybrid work model with office presence in Tallinn.
• Annual learning budget for professional development.
• Health Days provided without the need for medical certification.
• Private health insurance package provided after the probation period.
• Paid lunch in the office and additional holidays, including your birthday.
• Access to international team-building events and social activities.

Hiring process

• CV review followed by a pre-recorded video interview.
• Written take-home assignment to evaluate practical skills.
• Two rounds of video interviews with the management team.