Customer Success Analytic Consultant (Retail)

TL;DR

Customer Success Analytic Consultant (Retail): Managing retailer client relationships and driving business growth through strategic analysis with an accent on the Tech and Durables sector. Focus on increasing client ROI, maintaining satisfaction, and leveraging analytical tools to provide market insights and actionable recommendations.

Location: Amstelveen, Netherlands (Hybrid)

Company

hirify.global is a global leader in consumer intelligence, providing a holistic understanding of buying behavior and retail insights through advanced analytics.

What you will do

• Serve as the primary relationship owner, maintaining and enhancing client engagement.
• Lead Joint Business Plan processes to align customer objectives with strategic service delivery.
• Leverage analytical tools to provide strategic market, industry, and category trend insights.
• Drive customer retention and improve satisfaction metrics such as NPS.
• Identify new business opportunities through day-to-day engagement and coordinate with account development teams.
• Act as the voice of the customer, ensuring service and reporting needs are met by internal teams.

Requirements

• Bachelor’s degree in Business, Marketing, or Communications.
• 2+ years of experience in customer success, account management, or retail roles.
• Fluent in Dutch and English.
• Proven experience in data analysis, specifically within the Tech, Durables, or FMCG sectors.
• Demonstrated ability to design solutions addressing specific client business issues.
• Strong interpersonal and presentation skills with a consultative approach.

Culture & Benefits

• Hybrid work model with flexible hours.
• Opportunities to engage with local and global client networks.
• Comprehensive onboarding and access to internal training and learning platforms.
• Staff and team events.
• Employee Assistance Program (EAP) and volunteer time off.